NMC Technology Help Desk
We're here to help!
NMC's Technology Help Desk provides first-tier technical support and connection to second-tier technical support for NMC faculty, staff, and students in assisting with their computer and telecommunications needs.
We gladly support the following NMC hardware and software applications: Google Email and apps, Self-Service, Banner, computer hardware/software, printing, audio/visual classroom projection, bandwidth, eLearning (Moodle, Ensemble), lecture capture, password/login issues, voice technology, web, and academic applications.
Note: NMC works with Black Belt Help (BBH) to cover Help Desk support intermittently during the week and weekend. The Technology Help Desk offers 24/7 coverage with the support of BBH, who will answer calls when Technology Help Desk Support is not available on weekday evenings or weekends.
Technology Help Desk Chat
Contact Options And Hours
Technology Help Desk
- Call NMC's Technology Help Desk (24/7): (231) 995-3020
- Submit an Online Help Desk Ticket (24/7)
- Chat hours are the same as listed below.
- In-person assistance is available in the Technology Help Desk office on the first floor of the Timothy J. Nelson Innovation Center.
- For non-technical issues, please call our switchboard at (231) 995-1000 or toll free at (800) 748-0566 to direct your call to the appropriate department.
Technology Help Desk Hours - Fall Hours
- Sunday: 3 p.m. - 7 p.m.
- Monday: 8 a.m. - 7 p.m.
- Tuesday: 8 a.m. - 5 p.m.
- Wednesday: 8 a.m. - 7 p.m.
- Thursday/Friday: 8 a.m. - 5 p.m.
- Closed Saturday
- After-hours support provided by Black Belt Help.
- Note: Help Desk supports all NMC technology except Canvas. Please see Canvas support information below.
Canvas support - Fall 2024
- Chat with Canvas Support (Students) - Live Chat with Canvas Support
- Chat with Canvas Support (Faculty) - Live Chat with Canvas Support
- Canvas Support Hotline - +1 (877) 495-5936
Campus FACILITIES AND Labs hours and locations
Tech talks & Tech Tutoring - Intro to college tech
NMC Password Self Service
(Links open new browser windows)
- Set your password security responses
- Forgot your NMC Password?
- Change your NMC Password
- Forgot your NMC Username?
Internal Resources
"Internal" resources are restricted to NMC employees and/or students, and require a valid NMC ID to access. The links open new browser windows.
Employee Knowledgebase - Technology Support Services (Login Required)
Student Knowledgebase - Technology Support Services (Login Required)
- CMS/Web Support
- Datamart
Join the Helpdesk Team!
System maintenance
Information Technology maintenance is typically conducted weekly from 10 p.m. Thursday until 7 a.m. Friday.
To report system problems, contact the Technology Help Desk at (231) 995-3020.
- NMC Email To Print Instructions
- Configuring Advanced Authentication
- Using Multi-Factor Authentication
- Connecting To VPN
- Installing Software from Software Center
- Configuring your YubiKey
- How To Spot "Phishing"!
- How To Connect To NMC Wireless
What We Support...
- Google Email and apps
- Self-Service
- Banner
- Computer hardware/software
- Printing
- Audio Visual/Classroom Projection
- Bandwidth
- Network
- eLearning (Moodle, Ensemble)
- Lecture Capture
- Password/Login Issues
- Voice Technology
- Web
- Academic Applications