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Reference Assistance


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The Osterlin Library provides reference assistance to all members of the NMC community and, to a lesser extent, to all community readers. Our reference staff are here to guide students, faculty, and staff at point of need to resources that accelerate the process of identifying and retrieving information for research, study, or personal use.

What do Reference staff do?
  • Identify and use electronic and print reference tools
  • Formulate research strategies
  • Locate research material worldwide
  • Answer specific informational questions

 

How do I contact the reference staff?

In person service is offered according to fixed schedules.

  • Public reference desk
  • By telephone (231) 995-1540.
  • By appointment (231) 995-1540.

Remote request service is offered

  • Via telephone. Call 231-995-1540.
  • Via online, real-time live Virtual Reference! Research Help Now logo
  • By online form.
  • By e-mail. (library@mbx.nmc.edu) Responses will usually be sent by the end of the next business day (Monday-Friday), but inquiries regarding special collections or unique materials may take longer.
  • By letter. Responses will usually be sent within a week of receipt.
 

Developing Research Skills
Reference Assistance includes an element of teaching that empowers readers to become increasingly independent users of information resources. Whenever possible, reference staff will take the opportunity to help NMC students and faculty refine their inquiries, understand the range of available tools for answering questions, and select appropriate resources.

Related Services
Reference services are complemented by library information literacy instruction sessions, which provide orientation tours, regularly scheduled workshops on specific tools and topics, printed pathfinders, and course-related sessions.

 

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Mark & Helen Osterlin Library
Northwestern Michigan College
1701 E. Front St.
Traverse City MI 49686
  Reference and Information: 231.995.1540
Circulation and Service: 231.995.1060
library@nmc.edu
www.nmc.edu/library